If you’re having a slow internet experience, it is not just you. An undersea cable had broke recently and this is causing a slow down for international web traffic between South East Asia and the US. Considering most of our online content comes from US sites, this would greatly impact majority of internet users in the Malaysia.
The issue had started since Tuesday night and TM has issued an announcement that customers will be facing degradation of internet service and has updated that repair is under way without mentioning when would the issue be resolved. As this is an international link, this isn’t isolated just to TM or Malaysia but it affects internet users around region.
The Asia-America Gateway Cable is a 20,000KM high bandwidth fibre optic cable which connects countries such as Malaysia, Singapore, Thailand, Brunei Darussalam, Vietnam, Hong Kong SAR, Philippines and Guam with the West Coast of US as well as to other interconnections with other major cable networks.
According to a report, the fault on the cable occurred somewhere between Hong Kong and Vietnam. The last time the cable had disruption was on 15th July 2014 and that took nearly 2 weeks for them to fix it and resume normal service.
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